Ritzo Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Ritzo Casino. Please read them carefully before creating an account, making a deposit or playing any game. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules or information displayed on relevant pages.

Ritzo Casino holds two Curaçao eGaming licences issued to GBL Solutions N.V.: licence OGL/2024/589/0556 and licence 8048/JAZ2020-074.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Ritzo Casino. They apply to your access to and use of the website, your player account, and any gambling services made available through the website. Additional terms may apply to particular games, promotions, payment methods or features. Where additional terms are provided, they should be read together with these Terms & Conditions.

You should only use Ritzo Casino if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you. Access to the website may be restricted in some locations, and Ritzo Casino may refuse or limit access where required by law, regulation, technical controls or internal procedures.

By using the website, you confirm that you have the legal capacity to enter into this agreement and that the information you provide is accurate, current and complete. You must not use the website if you are under the applicable legal gambling age, if you are prohibited from gambling, or if gambling is not permitted in your location.

You must read and follow these Terms & Conditions and any applicable game or promotion rules.
You must keep your account information accurate and update it when details change.
You must use the website only for lawful purposes and in accordance with applicable Australian laws.
You must not allow another person to use your account or access the website through your account.
You must not attempt to disrupt, damage, reverse engineer or gain unauthorised access to the website or its systems.

Ritzo Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version will be made available on the website. Your continued use of the website after an updated version is published may constitute acceptance of the revised terms. If you do not agree with a change, you should stop using the website and follow any available account closure process.

2. Accounts, identity and security

An account may be required to access certain services. You may generally have only one personal account unless Ritzo Casino expressly allows otherwise. Accounts must be opened in your own name and must not be created for another person, on behalf of another person, or for a business unless specifically permitted.

Ritzo Casino may ask you to confirm your identity, age, location, payment details or source of funds. This can include requests for documents or other information. Verification checks may take place before or after you use particular services, and may be required before transactions or withdrawals are processed. You must provide information that is genuine, legible and not misleading.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity resulted from a failure by Ritzo Casino to protect its systems. You should choose a secure password, avoid sharing it, and notify Ritzo Casino promptly if you believe your account has been accessed without permission.

Do not use another person’s account or payment method without proper authorisation.
Do not sell, transfer, lend or otherwise give access to your account.
Do not create multiple accounts to obtain an advantage, promotion or other benefit.
Do not provide false, incomplete or misleading identity information.
Do not use software, devices or techniques intended to manipulate games, transactions or outcomes.

Ritzo Casino may suspend, restrict or close an account where it has reasonable grounds to believe that these terms have been breached, information is inaccurate, activity is suspicious, a security risk exists, or action is required by law or a competent authority. Where appropriate and permitted, you may be asked to provide further information before access or transactions can continue.

3. Deposits, play and withdrawals

You should only deposit money that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. Ritzo Casino may decline, reverse or delay a transaction where a payment cannot be verified, appears unauthorised, does not meet applicable requirements, or creates a legal, security or operational concern.

You are responsible for checking transaction details before confirming a deposit. Banks, card issuers, payment providers or other intermediaries may apply their own fees, conditions or processing times. Ritzo Casino does not control the policies of external payment providers. Account balances and transaction records may be adjusted where a payment is cancelled, reversed, duplicated, incorrectly credited or affected by an error.

Games must be used for entertainment and lawful personal play. Game outcomes are determined by the relevant game systems and rules. You should review the information shown for each game before placing a wager, including any available instructions, stakes, features and payout information. A wager should not be placed unless you understand the applicable game rules.

Withdrawal requests may be subject to identity, account, payment and compliance checks. Ritzo Casino may return funds through an appropriate payment method, request additional information, or apply procedures designed to prevent fraud and money laundering. Any available withdrawal conditions, limits or processing information will be shown through the website or relevant payment channel.

Promotions, bonuses and promotional rewards are subject to their own terms. These may include eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values or other limits. If promotional terms conflict with these Terms & Conditions, the specific promotional terms may apply to the extent of the conflict. You should read those terms before accepting or using an offer.

Check the amount and method before confirming a transaction.
Use only payment methods that you are entitled to use.
Review the rules and conditions applying to any promotion before opting in.
Keep records of important transactions and account communications.
Contact the relevant payment provider about issues caused by its own systems or policies.

4. Responsible gambling, privacy and website use

Responsible gambling

Gambling should be enjoyable, not a way to solve financial problems or recover losses. Set a budget before you play, decide how much time you can spend, and never chase losses. You should not gamble when affected by alcohol, drugs, strong emotions or financial pressure. If gambling stops being enjoyable or begins to affect your wellbeing, relationships, work or finances, stop playing and seek support from an appropriate Australian support service.

Ritzo Casino may provide tools or account options designed to help you manage gambling, such as deposit controls, time reminders, cooling-off options or self-exclusion. Availability and operation may depend on the relevant service and applicable requirements. A self-exclusion or restriction request should be treated seriously. You must not attempt to bypass a restriction by opening another account or using another person’s account.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used for account administration, identity verification, payments, security, responsible gambling measures, customer support, legal compliance and service improvement. You should review the Privacy Policy to understand how information is collected, stored, used and disclosed.

By creating an account or using the website, you may receive service messages relating to security, transactions, account activity, changes to terms and other necessary matters. Marketing communications may be managed through the options made available by Ritzo Casino and may be subject to applicable consent requirements.

Website availability and liability

Ritzo Casino aims to provide a reliable service but does not guarantee that the website, games or related features will always be available, uninterrupted, secure or free from errors. Maintenance, updates, telecommunications issues, third-party failures and events outside reasonable control may affect access. You should not rely on the website as a substitute for keeping your own transaction or account records.

To the extent permitted by law, Ritzo Casino is not responsible for loss caused by misuse of an account, inaccurate information supplied by you, unauthorised access resulting from your failure to protect login details, interruptions outside reasonable control, or the actions of external payment providers. Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are governed by the laws that apply to the relevant service and user, subject to any mandatory rights and protections available under Australian law. For questions about these Terms & Conditions, use the support options made available on the Ritzo Casino website.