Responsible Gaming

Ritzo Casino supports a balanced approach to online gambling. Gambling should be an entertainment activity, not a way to make money, manage financial difficulties or solve personal problems. Responsible gaming means understanding the risks, setting personal limits and taking action when gambling stops being enjoyable or manageable.

Ritzo Casino holds two Curaçao eGaming licences issued to GBL Solutions N.V.: licence OGL/2024/589/0556 and licence 8048/JAZ2020-074.

Gamble responsibly

Online gambling involves financial risk, and there is no guaranteed way to win. Games are based on chance or other uncertain outcomes, so past results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be recovered by continuing to play. Set a budget before you begin and only gamble with money you can afford to lose.

Responsible gaming also involves making decisions when you are calm and able to consider the consequences. Avoid gambling when you are upset, under the influence of alcohol or other substances, tired, or trying to escape stress. Do not borrow money, use money intended for essential expenses, or rely on gambling as a source of income. Never chase losses by increasing your stakes or playing for longer than planned.

Practical ways to stay in control

Decide how much money and time you are prepared to spend before opening a game.
Treat your gambling budget as an entertainment expense, not an investment.
Keep track of deposits, wagers, wins and losses rather than relying on memory.
Take regular breaks and avoid playing for extended, uninterrupted periods.
Do not use gambling to deal with financial, relationship, work or emotional problems.
Avoid gambling with borrowed money, credit intended for other purposes or household funds.
Consider discussing your plans with someone you trust.
Stop playing when your budget or time limit has been reached.

If you are under the legal gambling age, you must not use the service. Parents and carers should use appropriate device, payment and account controls to help prevent children from accessing gambling services. Keep your login details private and do not allow another person to use your account.

Recognising when gambling may be a problem

Gambling can become difficult to control gradually. It is important to pay attention to changes in your behaviour, mood, finances and relationships. A problem does not depend only on the amount of money lost. Gambling may be harmful when it takes more time, attention or money than you intended, or when you continue despite negative effects.

Possible warning signs

Spending more time or money gambling than you planned.
Repeatedly trying to win back money after a loss.
Increasing your stakes to achieve the same excitement.
Feeling restless, irritable or anxious when you try to stop.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, selling possessions or missing payments because of gambling.
Using money needed for rent, bills, food, transport or other essentials.
Gambling during work, study or other important responsibilities.
Losing interest in activities, people or commitments that were previously important.
Feeling guilty, ashamed, stressed or low because of gambling.
Trying to reduce or stop gambling but being unable to do so.
Thinking about gambling frequently or planning your day around it.

One or more of these signs may be a reason to pause and review your gambling. You do not need to wait for a crisis before asking for help. Speaking with a qualified counsellor or a trusted person can help you understand what is happening and decide on practical next steps.

If gambling is affecting your safety, mental health, relationships or finances, stop playing and seek professional assistance. In an urgent emergency, contact the appropriate emergency service in your location. For confidential gambling support in Australia, consider contacting a recognised state or territory gambling support service or an independent counselling provider.

Tools and account controls

Ritzo Casino may provide tools and account controls intended to help players manage their gambling. The controls available to you, how they operate and any applicable conditions may depend on the service and your account. Review the relevant account or help information before selecting a control, and contact customer support through the available website channels if you need assistance.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Choose an amount based on your personal budget and essential financial commitments. A limit should be set before gambling, rather than after losses have occurred. Remember that a deposit limit does not guarantee that you will not lose money, because the money deposited may still be wagered and lost.

Time reminders and reality checks

Time reminders can help you notice how long you have been logged in or playing. Use breaks to step away from the screen, assess your spending and decide whether continuing is appropriate. If you are surprised by the amount of time spent gambling, treat that as a reason to pause and review your habits.

Temporary breaks and self-exclusion

A temporary break can prevent access for a chosen period and may be useful when you want time away from gambling. Self-exclusion is a stronger step that restricts access for a selected period or until a specified review process is completed. If you believe you may be at risk of harm, consider self-exclusion rather than relying on willpower alone.

Once a limit, break or self-exclusion request has been submitted, follow the instructions provided for that control. Do not attempt to bypass a restriction by creating another account or using someone else’s account. If you ask for an account restriction because you are concerned about your gambling, the restriction should be treated seriously.

Account closure

You may decide that closing your account is the most suitable option. Before requesting closure, review any account balance, pending activity and relevant terms. Account closure is not a substitute for professional support, but it can be an important practical step when you want to stop using the service.

Support, privacy and our approach

If you are worried about your gambling, consider speaking openly with a trusted family member, friend, financial counsellor, psychologist or gambling counsellor. Independent support can help you create a plan, understand triggers, manage urges and address financial or emotional impacts. In Australia, support may be available through recognised state and territory services, community organisations and national information resources. Choose a service that is appropriate for your location and circumstances.

You can also contact Ritzo Casino through the support channels made available on the website if you need information about account controls or responsible gaming options. Do not include unnecessary sensitive information when making an enquiry. Account requests may require verification so that changes are applied to the correct account and to help protect your privacy.

Protecting your account

Use a strong, unique password and keep it confidential.
Do not share your account, login details or payment access with another person.
Review account activity and report anything you do not recognise.
Keep your contact and personal information accurate where required.
Use device and payment security features that are suitable for your circumstances.
Do not create additional accounts to avoid a restriction or responsible gaming control.

Responsible gaming is a shared responsibility. We expect players to use the service lawfully, follow the applicable terms and be honest when responding to account or safer gambling checks. We may take steps where there are concerns about a player’s wellbeing, account use or compliance with applicable requirements. These steps may include asking questions, applying restrictions or referring a player to available support information.

This page provides general information and is not medical, legal or financial advice. Gambling can cause serious harm for some people. If you are unsure whether gambling is suitable for you, the safest option is not to gamble. Review this information regularly, use the available controls and seek independent help whenever you need it.