Privacy Policy | Ritzo Casino

Information we may collect

Ritzo Casino may handle information that players provide directly, information created when an account is used and technical information collected when the website is visited. The information requested may vary depending on the services a player uses, the checks required and the way the website is accessed. We aim to collect information that is reasonably relevant to providing, securing and improving the service.

Account and personal details

When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, username, account preferences and other information needed to operate the account. Players should provide accurate, current information and should update it when circumstances change. Information supplied by a player may also be included in communications, support records or account activity records.

Verification and identity information

To help confirm a player’s identity, age, location or eligibility, we may request verification information and documents. This can include identity documents, proof of address, information about the source or ownership of funds and other details needed for account security or compliance checks. Such information may be reviewed using internal processes or suitable verification providers.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, wins, account balances, payment methods and other transactions. We may receive limited payment information from payment service providers. We do not intend to collect information that is not needed for a transaction or account-related purpose, although payment providers may process information under their own privacy terms.

Device, usage and cookie data

When a player uses the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with the website. We may also use cookies and similar technologies to remember settings, maintain sessions, improve functionality, understand website usage and support security.

How and why information is used

Information may be used for the purposes described below. The particular information used will depend on the player’s relationship with Ritzo Casino, the service involved and the requirements that apply at the time.

To create, maintain and administer a player account.
To provide casino services, process transactions and display relevant account information.
To confirm identity, age and account ownership before or during the use of certain services.
To carry out security, anti-fraud, anti-money laundering and responsible gambling checks.
To detect unusual, unauthorised or potentially harmful activity and protect the website, players and service providers.
To respond to questions, complaints, account requests and technical support enquiries.
To communicate about account activity, service updates, security matters and changes to website terms or policies.
To send marketing communications where permitted and where the player has given consent or another lawful basis applies.
To understand how the website is used, troubleshoot issues and improve content, performance and user experience.
To meet legal, regulatory, taxation, auditing, record-keeping and other compliance obligations.
To establish, exercise or defend legal rights and manage disputes or investigations.

Where information is used for marketing, players may be able to opt out at any time. Opting out of marketing does not prevent essential service messages, such as account, transaction, security or policy communications. We may also use aggregated or de-identified information for analysis and service improvement where it no longer reasonably identifies an individual.

Lawful handling and consent

We handle personal information for purposes connected with providing the requested services, protecting the website, meeting legal obligations and pursuing legitimate operational interests. In some situations, we may ask for consent, such as for certain marketing or optional cookies. Where processing is based on consent, a player may withdraw that consent, although this will not affect processing already carried out before withdrawal and may not stop processing that is permitted or required for another reason.

Sharing, security and retention

Information may be shared with service providers that help operate the website and provide related services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers, professional advisers and other suppliers acting on our instructions. Information may also be disclosed where reasonably necessary to protect the website or players, investigate suspected misuse, respond to a valid legal request or comply with an applicable obligation.

Some service providers may process information in countries outside Australia. Where information is handled internationally, reasonable steps are taken to use appropriate safeguards and to require service providers to protect information in line with their role and applicable requirements. External providers may have their own privacy policies, and players should review those policies where relevant.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and restricted staff access. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a player visits a website. They can help the website remember a session, keep a player signed in where appropriate, maintain security, save preferences and understand how pages are used. Some cookies are necessary for core website functions, while others support analytics, performance or optional features.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block some or all cookies, receive warnings before cookies are stored or remove existing cookies. If necessary cookies are blocked or deleted, parts of the website may not work correctly, and some account or security features may be unavailable. Cookie settings are separate from marketing preferences, so a player may need to use both browser controls and available communication preferences.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, players may have rights concerning the personal information held about them. These rights can include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information where it is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications. A request may be subject to reasonable identity checks and to exceptions that allow or require information to be retained.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@ritzo-casino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. Do not send payment passwords or unnecessary sensitive information by email. We may ask for additional details to confirm that the request comes from the account holder.

We will consider and respond to privacy requests within a reasonable period, subject to the nature of the request, identity verification, technical requirements and any legal or security restrictions. Deleting information may involve closing or restricting an account where that information is necessary to provide services or meet obligations. Withdrawing marketing consent will not affect essential communications and may not remove records that must be retained.

Policy changes and questions

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on the website, and material changes may be communicated through suitable account or website notices. Continued use of the website after an updated policy is published may indicate that the player has read the revised information. Players with questions about this policy or the handling of their information can contact support@ritzo-casino.best.