Betting Rules

These Betting Rules explain the general principles that apply when you place bets or play games through Ritzo Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. By using the website, you acknowledge that you understand and accept the rules that apply to your activity.

Ritzo Casino holds two Curaçao eGaming licences issued to GBL Solutions N.V.: licence OGL/2024/589/0556 and licence 8048/JAZ2020-074.

General betting conditions

You must be legally permitted to use online gambling services in your location and must meet any applicable age requirements. You are responsible for checking the laws that apply to you before opening an account, depositing funds or placing a bet. You must not use the website where online gambling is prohibited or restricted.

An account may only be used by the person who registered it. You must provide information that is accurate, complete and current, and you must keep your login details secure. Accounts must not be shared, sold, transferred or used by another person. You are responsible for activity carried out through your account unless you notify Ritzo Casino promptly of unauthorised access.

All bets must be placed using the betting functions available on the website. A bet is generally treated as accepted only when it has been recorded in the relevant account or bet history. A request, displayed price or attempted transaction does not necessarily mean that a bet has been accepted. You should check your confirmation and account records after placing a bet.

Bets may be subject to minimum and maximum amounts, market conditions, account restrictions and any applicable product rules.
You must have sufficient available funds or credit for a bet to be accepted.
A bet cannot normally be changed or cancelled after acceptance unless the relevant rules expressly allow it.
Duplicate, incomplete, late or incorrectly submitted bets may be rejected or voided where appropriate.
You should review the displayed selection, odds, stake and possible return before confirming a bet.
Ritzo Casino may refuse or limit a bet where permitted by the applicable terms and rules.

If there is a communication, pricing, technical or display error, the affected bet may be reviewed. Where necessary, the bet may be corrected, cancelled or settled according to the correct information and the applicable rules. You should not rely on an obvious error when deciding whether to place a bet.

Sports and event betting

Sports and event bets are settled using the official result or outcome recognised for the relevant market. The event rules may identify the result source, the time of settlement and how unusual situations are handled. Results may be confirmed after the event when official information becomes available.

Event changes and postponements

A market may be suspended, changed or closed before or during an event. If an event is postponed, abandoned, cancelled, interrupted or moved, the treatment of affected bets will depend on the market rules and the circumstances. Some bets may remain valid if the relevant market has already been determined, while others may be voided.

Live betting

Live betting involves information that can change quickly. Delays may occur between an event taking place and information appearing on the website. A bet placed during this period may be accepted at a different price, rejected or voided if the market was suspended or the outcome had already changed. You are responsible for reviewing the confirmation of each live bet.

Market interpretation

Each selection must be interpreted according to the name, description and specific conditions shown for that market. These conditions may include the relevant competition, participant, venue, time period, scoring method or result requirement. If a market description differs from a general betting convention, the market-specific rule will generally apply.

Where a participant does not take part, the relevant market rule will determine whether a bet remains valid.
For multi-selection bets, one void selection may affect the whole bet or the remaining selections, depending on the applicable rules.
A result may be amended if the recognised governing body or official source later changes it within the relevant settlement period.
Bets based on a competition or event that is not completed may be handled according to the rules for that market.
Where an outcome cannot be verified reliably, the affected bet may be held, reviewed or voided.

Casino games and bet settlement

Casino games are operated using the game rules and instructions displayed within the relevant game. Before playing, you should review the available stake options, winning combinations, paytable, bonus features and any conditions shown on screen. The displayed game rules may vary between games and may form part of the terms applying to your play.

Game outcomes are determined by the systems and random processes used for the applicable game. You must not attempt to interfere with, manipulate or exploit a game, account or technical process. Automated play, software or devices may be restricted where they create an unfair advantage or breach the applicable terms.

A game round is normally considered complete when the game has recorded the wager and determined the outcome. If a connection is interrupted, you should check your game or account history before trying to play the round again. A technical interruption does not automatically mean that a wager has been cancelled or lost.

Settlement and account records

Bets and game results are settled in accordance with the applicable market, game and account rules. Your account history may show accepted bets, results, adjustments, refunds, voids and other transactions. You should review this information regularly and raise any apparent issue as soon as possible through the available support process.

Where a bet or game is affected by a clear error, system failure, duplicate transaction or other irregularity, Ritzo Casino may investigate and make a reasonable correction. This can include reversing an incorrect credit, returning a valid stake or voiding an affected transaction, subject to the applicable terms.

Only settled results shown in your account should be treated as final for your records.
A pending transaction may be reviewed before it is settled or released.
Funds credited in error must not be withdrawn or used and may be recovered or corrected.
You should keep your device, browser and account access secure when placing bets.
If your balance or bet history appears incorrect, stop using the affected feature and seek assistance.

Fair use, disputes and responsible betting

Ritzo Casino expects all users to act honestly and fairly. You must not engage in fraud, collusion, account manipulation, money laundering, identity misuse, unlawful activity or conduct intended to interfere with the website. You must not exploit a vulnerability, use another person’s payment method without permission or create multiple accounts to avoid restrictions.

If a dispute arises, the relevant account records, transaction data, game information, market rules and available technical records may be considered when reviewing the matter. You should provide clear information and any relevant details requested during an investigation. A review may take time where information must be checked with a game provider, event source or payment service.

How to raise a question

If you believe a bet has been accepted, settled or recorded incorrectly, first check the market or game rules and your account history. You should then use the support channel made available on the website and provide the relevant account reference, bet details, date and description of the issue. Do not send passwords or other sensitive security information in a dispute message.

Bet responsibly

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for everyday expenses. Do not chase losses, borrow money to gamble or play when affected by alcohol, medication or other substances.

Take regular breaks and stop if gambling no longer feels enjoyable.
Use the safer gambling tools and account controls available through the website.
Consider a temporary break or account restriction if you are finding it difficult to control your play.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Contact the available support team if you need help understanding account controls or responsible gambling options.

These Betting Rules may be updated when products, games, legal requirements or operating processes change. The current version published on the website applies to future activity from the time it takes effect. You should read the latest version regularly and keep a copy for your records.